We hope that you love your Carrie & Co. items, but if you live in the UK and have had your Carrie & Co. items delivered to your UK address, you are entitled to request a refund within 14 DAYS of receiving your order, in accordance with UK law. Please see below for the terms & conditions of refunds & returns.
After you have received your item(s) to your UK address, you have 14 DAYS to request a refund if you wish to, you then have a further 14 DAYS to return your item(s) to Carrie & Co. in perfect, unused condition, in all original packaging. We recommend using a recorded delivery service to return your item(s) to us, so that you know your postal service has delivered it safely back to us.
If you request a refund for your UK order within the 14 DAYS but you do not then return the item(s) to us within the following 14 DAYS after, we would not be able to offer a refund to you for this.
Unfortunately, we are not able to refund any UK orders that are outside of the 14 DAYS period after your item(s) have been confirmed as delivered to you by Parcelforce.
All appropriate refunds will be issued within 14 DAYS of receiving the return. You are responsible for paying for return postage.
To request a refund, please email email@example.com and a member of our team will be happy to assist you.
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Unfortunately we are unable to offer refunds on any international orders, but should you have any questions about your Carrie & Co. products please reach out to us by emailing firstname.lastname@example.org and a member of our team will be happy to help.